Job Title: Help Desk Operative 

Location: HM Naval Base, Portsmouth   

Service Area: Service Delivery, Alongside Services 

Hours of Work: 37 hours per week, Monday to Thursday, 07:15 to 16:15, Friday, 07:15 to 12:30 

Salary: £25,000 – £28,000 

 

At KBS Maritime, we’re not just a Joint Venture between industry leaders KBR and BAE Systems — we’re a high‑performing team with a small‑business ethos and big‑business history. We deliver asset management, facilities management and energy solutions across maritime and defence environments, and we pride ourselves on empowering our people to grow, innovate, and succeed. 

We’re looking for a confident and proactive Help Desk Operative to become a key part of our dynamic Help Desk Team. If you enjoy being at the heart of operations, providing exceptional service, and keeping things running smoothly behind the scenes, this role offers a fantastic opportunity to shine. 

 

What You’ll Be Doing 

As a central contact point for our customers and internal teams, you’ll play a vital role in ensuring service requests are handled efficiently and professionally. Your day-to-day will involve: 

Delivering great service: 

• Receiving and logging service requests via phone and email 

• Checking entitlement, identifying the right response, and coordinating the correct resources 

Owning the workflow: 

• Prioritising and scheduling work in line with contract requirements 

• Creating work orders and allocating tasks to the right teams 

• Monitoring progress and ensuring timely updates for both internal colleagues and customers 

Keeping information accurate and accessible: 

• Attaching relevant documents and maintaining clean records in our CAFM system 

• Reviewing extension requests and ensuring compliance with processes 

Supporting continuous improvement: 

• Communicating openly with Team Leaders to resolve issues 

• Highlighting opportunities to enhance workflows and customer experience 

• Producing reports when required 

This is a role where both teamwork and independent working are valued. You’ll collaborate closely with others while taking ownership of your own workload and decisions. 

 

About you 

We’re looking for someone who thrives in a busy, customer-focused environment and enjoys problem-solving. 

✔ Customer service experience
✔ Confident use of Excel and Word
✔ Strong communication skills — written, verbal, and interpersonal
✔ A proactive, organised, positive approach 

 

You’ll get 

• A competitive salary 

• 25 days holiday plus bank holidays, 

• Holiday purchase/sell scheme, following successful completion of probation period 

• Enhanced pension scheme 

• Access to our internal benefits and discounts programme for all colleagues 

• Cycle to work scheme 

• Group income protection 

• Flexible parental benefits (if applicable) 

• Access to our Internal employee assistance network, giving you the opportunity to reach the heights of success within your new position. 

• Continued professional career development 

• Kudos reward opportunities (internal achievements scheme) 

• Occupational Health & Wellbeing Services 

• 50% off entry into the Historic Dockyard 

  

Why join us  

At KBS Maritime, we’re not just another company – we’re an exciting and dynamic joint venture between industry leaders BAE Systems and KBR. Our team is dedicated to providing Asset Management, Infrastructure Management, Energy Solutions and Alongside Services at His Majesty’s Naval Base Portsmouth (HMNBP), the beating heart of the Royal Navy. 

With almost two-thirds of the Royal Navy’s surface ships stationed at HMNBP, working with KBS Maritime means being at the forefront of innovation and progress. We operate in a unique and fascinating environment, with a mix of historic dockyards and cutting-edge infrastructure that’s unlike any other. 

By delivering state of the art solutions to the Royal Navy, KBS Maritime offers the chance to work on projects that make a real difference to the safety, security, and sustainability of the UK’s National Defence and Security. But it’s not just about the work – at KBS Maritime, we believe in the value of our people. We have the ethos of a small business, which means we value and empower our team members to succeed.